Terms and Conditions
Please read these terms carefully before using this website or submitting an enquiry through Medical Tours India.
Last Updated: 6 August 2026
By accessing this website or using our services, you agree to be bound by these Terms and Conditions.
About Medical Tours India
Medical Tours India is an independent international patient facilitation service. We are not a hospital, clinic, surgical centre, or medical provider of any kind.
We do not:
- Employ surgeons, doctors, nurses, or medical staff
- Provide medical diagnosis or medical advice
- Perform surgery or medical procedures
- Guarantee treatment outcomes or surgical results
- Act as an agent of any hospital or medical institution
We do:
- Help patients research and compare hospitals and specialists
- Facilitate communication between patients and hospitals
- Assist with medical visa documentation, travel, and logistics
- Provide general information about treatment options and estimated costs
No Medical Advice
Nothing on this website constitutes medical advice. All information is provided for general informational and educational purposes only. You should always consult a qualified medical professional before making any decision about your health, surgery, or treatment.
Facilitator Role and Limitations
Medical Tours India acts solely as a facilitator connecting patients with hospitals and specialists. We are not a party to any agreement between a patient and a hospital.
- All medical treatment is provided by independent hospitals and surgeons
- We have no control over surgical outcomes, complications, or hospital policies
- Any disputes regarding treatment quality, outcomes, or costs must be resolved directly with the treating hospital
- We are not liable for medical outcomes, complications, adverse events, or patient dissatisfaction arising from treatment received
Cost Estimates
All cost estimates provided on this website or by our team are indicative only.
- Specific diagnosis and surgical complexity
- Choice of hospital and room category
- Surgeon fees and implant type
- Length of hospital stay
- Anaesthesia and ICU requirements
- Post-operative care and rehabilitation
A personalised cost estimate is provided after review of your medical reports. Medical Tours India is not responsible for any difference between indicative estimates and actual hospital charges.
Medical Reports and Confidentiality
By uploading medical documents through this website you confirm that:
- You are the patient or an authorised representative of the patient
- You consent to Medical Tours India reviewing these documents for the purpose of your enquiry
- You authorise Medical Tours India to share these documents with shortlisted hospitals solely to obtain a specialist opinion, subject to your approval
We always seek your explicit permission before sharing documents with any hospital.
Communication Consent
By submitting an enquiry you consent to being contacted by Medical Tours India via:
- Phone call
You may withdraw this consent at any time by notifying us in writing at hi@medicaltoursindia.com.
Payment Terms
Where Medical Tours India charges a facilitation or coordination fee:
- All fees will be clearly communicated and agreed before any charge is made
- Facilitation fees are separate from hospital treatment costs
- Hospital treatment costs are paid directly to the hospital, not to us
- Refund terms for facilitation fees will be specified in a separate agreement
Cancellation Policy
- Notify us as soon as possible via WhatsApp or email
- Hospital deposits or advance payments are subject to the individual hospital's cancellation policy
- Facilitation fees, if any, are non-refundable once services have been rendered
- We will assist you in communicating with the hospital regarding any refund of hospital deposits
Intellectual Property
All content on this website including text, images, logos, layout, and design is the property of Medical Tours India or its licensors. You may not reproduce, republish, distribute, or commercially exploit any content from this website without prior written permission.
Limitation of Liability
To the maximum extent permitted by applicable law:
- We are not liable for medical complications, surgical outcomes, or adverse events
- We are not liable for indirect, incidental, or consequential damages
- Our total liability shall not exceed the facilitation fee paid to us, if any
- We are not responsible for acts or omissions of hospitals, surgeons, airlines, hotels, or other third party service providers
Governing Law
These Terms and Conditions are governed by the laws of India. Any disputes will be subject to the exclusive jurisdiction of the courts of India.
Changes to These Terms
We reserve the right to update these Terms and Conditions at any time. Continued use of the website after any update constitutes acceptance of the revised terms.
Contact
- Email: hi@medicaltoursindia.com
- WhatsApp: +91 6303225006